Our General Terms and Conditions

Our offer is revocable until its acceptance. All orders shall be executed subject to the following terms and conditions. Deviating terms and conditions of the customer, which we do not expressly accept in writing, are not binding for us, even if we do not expressly object to them.

The invalidity of individual provisions of the underlying contract, including the General Terms and Conditions, shall not affect the validity of the remaining provisions.

Declarations of any kind concerning the contractual relationship between the Seller and the Buyer must be made in writing to be effective, unless otherwise agreed in writing.

The validity of oral agreements requires immediate written confirmation in any case. In the absence of such confirmation, the oral agreement shall be deemed not to have been made.

The formats specified by the customer are working formats and become smaller due to trimming. If the customer requires exact format, this must be expressly agreed when placing the order, otherwise a complaint is not admissible. Samples are average samples.

If the customer does not provide specific information on color, brightness or contrast in the case of reproduction, rendition or duplication, we shall determine these properties at our reasonable discretion.

Production-related excess or short quantities up to 10% are considered contractually agreed and cannot be objected to.

With regard to the existence of copyrights, we are dependent on declarations by the customer. If the rights of third parties, in particular copyrights, are infringed by the execution of the order as a result of failure to provide information, the customer shall be solely liable for this; it shall indemnify us against claims by third parties and reimburse us for any necessary legal costs and damages incurred by us. Originals, negatives, templates and other documents to be procured by the customer are to be delivered to us free of charge. The return shipment shall be made by ordinary mail or delivery services and at the risk and expense of the customer, unless the customer expressly requests a different type of shipment. No liability shall be assumed for artwork, prints, originals, works of art or order aids, such as plate materials, supplied by the customer or third parties, which have been brought to our company for the purpose of viewing, calculation, further processing and/or reproduction. Intent or gross negligence are excluded from this. In the case of materials of any kind delivered by the customer with damage and/or signs of use, it must be assumed that any alleged additional damage or deterioration in condition brought to our attention after the time of delivery existed prior to delivery to us. Delivered quantities are to be confirmed in writing by both parties at the time of delivery, otherwise there is no claim to completeness.

The agreement of binding delivery dates must be in writing if the order was placed by the customer in writing. So-called planned dates are not binding delivery dates. Force majeure, strikes, lockouts and incapacity through no fault of our own, such as in particular machine downtime through no fault of our own due to power and water failure, shall extend the delivery period by the duration of the impediment, insofar as this does not exceed 3 weeks and the extension is reasonable for the customer. Unless it is a transaction for delivery by a fixed date or it is unreasonable, the customer must grant a reasonable extension of time, which must be at least 8 days, if the specified delivery period is exceeded. Unless it is excluded by the nature of the order or unreasonable for the customer, we are entitled to partial delivery.

Our list prices valid on the day the order is placed shall apply, unless another price has been expressly agreed. The prices are unit prices. The delivered quantities (if necessary with quantity deviations from the order up to 10 %) including the manufactured samples shall be invoiced. Subsequent changes to the agreed performance at the instigation of the customer, including the machine downtime caused thereby, shall be charged separately. All shipping costs, including transport insurance, shall be borne by the customer. Invoices are payable immediately upon receipt. Cash discount will only be granted on the basis of an express written agreement. We are not obliged to accept bills of exchange or checks in payment. The acceptance of a bill of exchange is only on account of performance. Discount and bill charges shall be borne by the customer and are due immediately. We do not assume any liability for timely presentation, protest, notification and return of the bill of exchange in case of dishonor. In the case of acceptance of bills of exchange and checks, payment shall be made only upon their redemption.

The customer may only offset our claims against counterclaims that have been legally established or recognized by us or are not disputed. If the customer's ability to pay deteriorates in the period between acceptance of the order and delivery or if we subsequently become aware that there are justified doubts about the customer's ability to pay, we shall be entitled to demand advance payments, to withhold outstanding deliveries or to withdraw from the contract if we are not provided with security or offered concurrent performance after setting a deadline. If a service is invoiced to a third party address at the customer's request, this shall only be on account of performance.

The shipment is at the expense of the customer. This also applies if the shipment is made within the same location or by our own employees or vehicles. We are entitled, but not obliged, to insure deliveries on behalf of and for the account of the customer.

If the customer is a merchant, he must inspect the goods immediately after delivery and notify us in writing without delay. § Section 377 of the German Commercial Code (HGB) shall apply without restriction. The quality of the goods shall be deemed to have been approved if we do not receive a notice of defects within 10 days of the arrival of the goods at the place of destination. In the event of complaints, all documents belonging to the order which are not in our possession must be made available to us, otherwise an immediate examination and processing of the complaints cannot be guaranteed. A material defect does not exist if the delivered quality corresponds to the technical standard of digital photo development and processing. Color deviations between the images and the original image files cannot be technically avoided and therefore do not constitute a material defect. Likewise, a defect does not exist if a loss of quality is caused by a defective quality (e.g. "resolution") of the original image files.

In the event of justified complaints, we shall carry out subsequent performance, rescission, reduction or withdrawal from the contract within a reasonable period of time. If the subsequent performance fails, the customer may demand the cancellation of the contract or reduction of the remuneration.

We shall be liable with regard to any contractual and statutory claims for damages of the customer, which the customer incurs in particular due to a breach of our obligations during contractual negotiations, in the event of breaches of contract, including contractual ancillary obligations and due to tort, insofar as we or our vicarious agents or persons employed in performing an obligation are guilty of intent and gross negligence. We shall also be liable in the event of non-compliance with warranted characteristics and in the event of culpable breach of our essential contractual obligations (cardinal obligations), insofar as typical foreseeable damage is involved.