FAQ - Frequently Asked Questions
Here we try to answer questions of our customers, which are asked more often. If you have a question that is not answered here, please write to us or call us. We would be pleased about suggestions and tips.
How long does it take to make my picture?
Between 1 and 7 working days. This depends on the product. With our product or category descriptions you will find the average production times or the exact print dates and deadlines for data delivery.
I am unsure if the size of my image is sufficient. What can I do?
We check your data for the appropriate resolution for the desired size and whether the image proportions fit. If there are any problems or ambiguities, we will contact you.
What is the exact ordering process?
You either order your image in our online store Berlinprint.de or send us the file via our individual order with the appropriate info and your wishes noted.
For both order options, after we have successfully reviewed your data, you will receive an e-mail containing our invoice with the payment terms and informing you of the expected completion or shipping date.
If you have paid our invoice in advance, you can come to pick up your print at any time during our business hours from the completion date. Payment on site is possible by German EC card or cash. For staff reasons, however, we are happy if you have already paid in advance. This is possible by bank transfer or Paypal.
If your data is not readily printable, we will contact you in advance to inquire.
Can I pick up my print in person?
You can come to our retail store in Berlin-Friedrichshain for collection at any time from the notified completion date during our business hours from Monday to Friday from 10 am to 5:30 pm. Since we currently do not have the store open directly due to staffing reasons, then please just knock on our door.
How much does it cost to have a photo printed?
Prices for printing a photo start at 30 x 20 cm with 4,02 EUR. The printing price always depends on the chosen material and the size of the image. The resolution of your photo has an influence on which sizes are still well printable.
What format to print photos?
The aspect ratio of the photo should match the aspect ratio of the format to be printed. Many cameras take photos in the aspect ratio of 3:2 or 4:3. This results, for example, in a photo in the format 30 x 20 cm or with the 4:3 aspect ratio the format 40 x 30 cm. Optimal photo file FORMATS are jpg files, as these are not too large due to their compression and are therefore easy to send. But also png and tif are possible.
How can I print pictures from my cell phone?
You can email pictures from your smartphone directly to us on demand and have them printed on high-quality photo paper. Or you can upload your photos to be printed via our webshop during the order process.
